Privacy Policy

We know that by choosing to shop with us, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.

When you shop with us you will submit your personal information to the companies that trade under the Collarways Limited brand. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection legislation. By entering your personal information in our web site you accept that we may retain your information and it may be held by Collarways Limited or by any third party company that processes it on our behalf. 

What we collect and why

The information we gather from customers helps us to continually improve the service we offer to our customers When you shop with us, there are different ways we gather information about you:

When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.

How we use your personal information

All the information we collect via our website or through correspondence with you is used by Collarways to operate and improve the service we offer you. We are committed to using your personal information only for:

Dealing with orders and accounts for the supply of our goods and services. 

Monitoring and improving any of our web sites and our services.

Planning and managing our business activities, including analysing customers' shopping habits and preferences.

Enabling third parties to carry out technical, logistical or other functions on our behalf.

Conducting market research including statistical analysis of customer behaviour that we may disclose to third parties in depersonalised, aggregated form. 

Providing you with information about the products and services we offer.

Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Such communications might include advertising for or offers from third parties (which we will pass on, on our partner's behalf. We will never pass your information on for marketing purposes).

Preventing and detecting fraud or abuses of our website.

Allowing us to comply with any requirements imposed on us by law or court order.

By opening an account with us you agree to us collecting and using your information in this way.

 

Unsubscribing from our marketing communication

You may opt out of receiving our marketing communications from Collarways and it's trading names when you open your account or any time after that clicking on the unsubscribe link at the bottom of all e-mails.

 

When we share your personal information Information about our customers is an important part of our business and we do not sell or rent your information to anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with our superior delivery service. At all times where we use or disclose your information it will remain secure.

 

The circumstances where we may share some of your information with others are described below

A. Third party service providers  - We employ other companies and individuals to perform functions on our behalf. For example we engage companies to analyse customer information, provide marketing assistance, process credit card payments. We also engage agents including credit reference agencies, fraud prevention and detection agencies and debt collection agencies that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. 

B. Promotional offers -  Sometimes we send offers to selected groups of customers on behalf of other businesses. We will not permit other businesses to contact our customers directly and all such promotional offers will come via us. If you wish to withdraw your consent from receiving these communications you can do so by unsubscribing via the link at the bottom of all emails sent.

C. Business transfer - If Rover's Kit & Kaboodle or Collarways is ever sold or purchased by another company it would typically be part of such a transaction for customer information to form part of the business assets being transferred but the information will remain subject to the obligations as outlined in this Privacy Policy.

D. Market Intelligence - To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

E. Protection - We release account and other personal information when we believe release is appropriate to comply with the law, to enforce our Terms and Conditions and other agreements or protect ours, our customers or others rights, property or safety.

F. With your consent - Other than as set out above you will receive notice when information about you may be sent to a third party and you will have an opportunity to choose not to share the information.  Security and data retention Security is very important to us and we use sophisticated technology to ensure that your information is protected at all times.  Security procedures are in place to protect the confidentiality and integrity of your information.  We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.I

 

Identity Fraud

Fraudsters create authentic looking, but false or "spoof" websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed. 

If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type. 

 

Data over the internet

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Rover's Kit and Kaboodle or Collarways, you're agreeing and authorising us to process data this way. You may change your personal information retained by us at any time by accessing your user profile on the web site. We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Kit & Kaboodle and Collarways web sites will at all times be subject to the Privacy Policy applicable at the time of each use.

 

If you have questions about your personal information or our privacy policy, please contact us at the address below. To see all the information we have about you, and to correct any inaccuracies, write to:

Collarways 

1A Whitebridge Industrial Estate

Semley

SP7 9JT

Rovers Kit and Kaboodle is a division of Collarways Limited, Registered in England & Wales no: 05275993 . Free Delivery for UK Mainland Addresses only.

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