FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

How much does delivery cost?
We offer free standard UK delivery on all orders over £30! For orders under £30, standard delivery is just £3.99. Need it sooner? Express delivery is available for £6.99.

Where do you deliver?
We currently deliver within the UK only.

How long will my order take to arrive?
Standard delivery typically arrives within 2–4 working days. Express delivery aims to reach you within 1–2 working days.

Can I track my order?
Yes! Once your order has been dispatched, you'll receive a tracking link via email so you can follow your parcel every step of the way. We use Click & Drop for our fulfilment, so tracking updates are provided through Royal Mail.

🔄 Returns & Exchanges

What is your returns policy?
We want you and your pet to be completely happy with your purchase. If something isn't quite right, please visit our Shipping and Returns page for full details on how to return or exchange an item.

How do I start a return?
Get in touch with us and we'll guide you through the process — see our contact details below.

📏 Product Care & Sizing

How do I find the right size for my dog?
Getting the right fit is really important for your pet's comfort and safety. We have a few handy guides to help:

How do I care for my pet's products?
Care instructions vary by product and brand. You'll find specific care guidance on each product page. As a general rule, most collars and leads can be wiped clean with a damp cloth, and many of our toys (such as Fluff & Tuff and West Paw) are machine washable — check the product label to be sure.

💳 Payment Methods

What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

📦 Order Queries

Can I change or cancel my order?
We process orders quickly, so please get in touch as soon as possible if you need to make a change. We'll do our best to help before your order is dispatched.

My order hasn't arrived — what should I do?
If your order hasn't arrived within the expected timeframe, please check your tracking link first. If you're still having trouble, don't hesitate to contact us and we'll look into it for you.

📞 Contact Us

We're always happy to help! You can reach the Rovers Kit team by:

We aim to respond to all enquiries within 1 working day.